Banking / ICT Industry Merchant Support Lead Job in Kenya

Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Merchant Support Lead to join their team.

Duties and Responsibilities

• Ensure and assist the customer support executives to prepare, create and maintain merchant accounts.
• Ensure that the customer support executives are adequately trained to carry out their tasks including spotting suspected prospective, but fraudulent merchants
• Assist potential and existing merchants to solve any queries they may have using the prescribed escalation procedure,
• Assist potential merchants to sign up for the client services.
• Follow up dormant merchants through our team to ensure maximum merchant activity.
• Receive and respond politely to telephone and email requests for information on merchant sign up and any other related requests.
• Set up and manage back office accounts for all active merchants.
• Maintain and update records of all merchant sign ups and their access credentials in liaison with the Personal Assistant to the Directors.
• Check SMS reports daily to ensure that there are no failing SMS notification numbers

Job Specifications

• Degree in sales and marketing, Business Management and Administration or Commerce
• At least 1 years’ experience with account Management
• Other certifications are an added advantage

Knowledge and Competencies (State Skills, Abilities & Traits Required)

• Knowledge of Mobile Wallets, and alternative payment solutions is a plus.
• Excellent written and oral communication skills.
• Proficiency in Excel, Word and PowerPoint
• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• Ability to execute, make decisions, develop strategy, critical thinker and build relations.

To apply, send your CV and cover letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.

NB: Flexi Personnel does not charge candidates for jobs placement