Kilimall Shop Operation Officer Job in Nairobi, Kenya


Vacancy: Shop Operation Officer

Location: Nairobi

Starting date: Immediately

Who are we?

Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.

Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

We invite you to be part of our team by submitting your application to the following role bases in Nairobi.

Shop Operation Officer

This position involves all seller center back-end operations.

You will be accountable for the most important department of Kilimall’s boosting growth and profitability.

The incumbent will be reporting to the Operations Supervisor.


1. Driving the growth by setting up right prices for various products

2. On-boarding 100% of assigned accounts products

3. Developing product list description

4. Participating in key promotional events in the company such as Flash sales, Black Friday etc.

5. Managing after sales cases and general shop operations

6. Managing customer feedback, responses and follow-up. 7. Inventory control

Who are you?

Required Skills and Competencies:

  • Minimum of a Bachelor’s degree in any related course.
  • Proficient computer skills of using Office software, especially Excel.
  • Outstanding organizational skills.
  • Outstanding communication skills, both written and verbal.
  • Good report writing skills
  • Good inter-personal
  • Ability to work under pressure.

Are you interested in this position and do you meet the minimum requirements?

Apply by sending an email with your CV and a convincing cover letter to clearly stating the subject heading “SHOP OPERATION OFFICER”.

Kindly also state your current and expected remuneration.

Due to the high volume of applications received only shortlisted candidates will be contacted.

Business Administration
Updated: March 9, 2020 — 9:26 am