Medical Consultancy Customer Service Executive Job in Nairobi (80K)

Job Title: Customer Service Executive

Industry: Medical

Location: Nairobi

Gross Salary: 40k – 80k

Our Client is an established and prestigious Ear, Nose and Throat consultancy firm.

They seek to hire an experienced Customer Service Executive in a very well reputed medical setting dealing with a range of clients including VVIP patients.

This position would be suitable for someone who wants to join a small but high performing team which has built a reputation not only in Kenya but also with the international community dealing with ears and hearing loss.


  • Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage enquiries, provide information on services.
  • Build sustainable client relationships and trust with clients. Handle queries, complaints. Keep records of client interactions and follow ups
  • Prepare reports, invoices, receipts. Collect payments
  • Maintain Inventory, track office supplies and order replacements
  • Oversee the general upkeep of the office
  • Handle logistics. Track incoming and outgoing repairs and orders
  • Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date


  • Proven customer support experience or experience as a client service representative in a high end service industry would be an advantage
  • A Kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele.
  • Ability to deal with the aged community and high profile clientele
  • Excellent communication and presentation skills. Needs to be well spoken and clear in speech. Needs to be fluent in English and must have effective writing skills. Hindi / Gujarati / Kiswahili will be an advantage
  • Ability to multi-task, prioritize, and manage time effectively
  • Proactive in improving customer experience and office efficiency
  • Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life
  • Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook
  • Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Executive) to before 17th March 2020.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted

Sales and Marketing
Updated: March 14, 2020 — 11:03 am