Mobile Financial Services Senior Manager Job at Telkom, Kenya

Position:  Senior Manager –Mobile Financial Services

 

Region: Nairobi, Kenya

Reporting to:  Head of Service Platforms

Band:  4.2

Department: Technology Division

 

Role Purpose: 

The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms.

This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.

Key Duties and Responsibilities

  • Leading architecture and service design to deliver a best-in-class system and customer-centric services
  • Implementation of business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
  • Research and development of new features, solutions & technologies
  • Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
  • Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
  • Analysis and tracking of KPIs for performance and capacity
  • Proactive system monitoring and issue resolution within SLA
  • Management & support of developers and other integration partners both internal and external & Regular reporting

Academic/ Professional Qualifications

  • Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution
  • 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
  • 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
  • 3-5 years management experience and leading teams

Professional Knowledge

  • Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
  • Business acumen and principles and techniques of administration, organization and people management.
  • Knowledge of the telecommunications industry.
  • Networking skills to form collaborative partnerships
  • Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures

Academic/ Professional Qualifications

  • Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution
  • 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
  • 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
  • 3-5 years management experience and leading teams

Professional Knowledge

  • Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
  • Business acumen and principles and techniques of administration, organization and people management.
  • Knowledge of the telecommunications industry.
  • Networking skills to form collaborative partnerships
  • Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures

Application should be sent to recruitment@telkom.co.ke   by providing an updated Curriculum Vitae (CV) before 31.3.2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.


Job Summary:
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Company / Organization
Approx. Salary
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Job Location
Nairobi

N/A

Nairobi County

Kenya
Engineering and Technical
Updated: March 19, 2020 — 4:05 pm