High-End Salon Manager Job in Nairobi, Kenya

Our client, a High-End Salon based in Nairobi seeks to hire a Salon Manager who shall be responsible for overseeing all aspects of salon operations.

He/ She will be directly responsible for achieving sales goals through exceptional customer service, marketing the salon, sales growth and cost control.

Position Title: Salon Manager (High-end Salon)

Location: Nairobi

Main Duties and Responsibilities:

  • Promote all policies and procedures, ensure review of quality standards and adherence to the standard operating procedures related to the salon,
  • Manage and control expenses and operation costs
  • Manage 3rd party vendors, suppliers and stakeholder relationships for products and services utilized and support supplier negotiation and dispute management.
  • Customer service Management- Handle and resolve customer service issues. Coach and develop the team through existing customer service training programs. Establish and maintain a positive working relationship with partners as well as landlords, property managers, licensor and even beauty schools.
  • Oversee the management of staff and maintain strict discipline and good performance; recruit, train, mentor and motivate the team to achieve desired productivity and recommend initiatives that promote staff engagement.
  • Liaise with the marketing department to ensure strong promotional activities and marketing campaigns/loyalty programs/CRM. Utilize existing business building tools and programs to increase sales and retain customers.
  • Maintain company assets and regularly audit the salon to ensure employees charge correctly for services and products.
  • Ensure opening and closing procedures are adhered to and daily reports on sales are done and oversee cleaning and order in the salon including sanitation rules are followed.
  • Ensure inventory counts are done by the close of business. Maintain and uphold safety standards by identifying and correcting conditions that affect the salons safety.


  • Bachelor’s degree in a business relevant field from a reputable university.
  • Must have a minimum of 8 years’ experience in a service industry.
  • At least 2-years’ experience in a senior management role in a beauty salon or beauty school will be an added advantage.
  • Must be sales driven and goal oriented.
  • Strong management and leadership skills

How to Apply:

Qualified candidates should send their CV and Cover letter to jobs@careermanagementcentre.com clearly quoting ‘Salon Manager ’ on the email subject not later than 2nd May 2020

Only shortlisted candidates will be contacted.

Career Management is a proud equal opportunity and does not discriminate against the applicants on any basis.

We don’t charge any fee.

Business Administration, Beauty & Fashion
Updated: April 28, 2020 — 9:15 am