Somali Language Speaking Call Center Agents Jobs in Nairobi

Job Vacancies: Somali Language Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents.

Duties and Responsibilities

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client platforms such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

• Between 18-30 years.
• Must be living in Kenya.
• Must speak fluent English and Somali.
• High school education mandatory. College education an advantage
• Must be currently unemployed or working as a casual
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
• High affinity and cultural awareness of political/social situation regarding the relevant market/region

To apply send your CV to: wambua@flexi-personnel.com by Friday 29th May 2020.

Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement