Call Centre Supervisor Job in Mlolongo, Kenya (35K)

Job Title: Call Centre Supervisor

Nature of Job: Full Time

Industry: Manufacturing

Salary: 35K

Job Location: Mlolongo

Job Summary: Our client, a manufacturer and distributor of cleaning and sanitation products for both Industrial and Domestic use is looking to fill the role of a Call Centre Supervisor, who will be in charge of customer support, after sales services, telesales and overseeing smooth running of the call Centre and customer service.

Duties and Responsibilities:

  • Manage the day to day running of the Call Center
  • Telesales and close sales on phone
  • Customer support
  • Ensure calls are responded to at the appropriate time
  • Resolve and escalate customer’s issues on time
  • Meet and exceed set targets
  • To oversee the optimal performance of the Call Center
  • Maintains constant communication with customers and make follow ups
  • Maintains Call Centre database by entering information
  • Keeps equipment operational by following established procedures, reporting malfunctions.

Qualifications / Skills and Experience Required

  • Bachelor’s degree / Diploma in a relevant field from an accredited University / College required.
  • At least 3-5years’ experience in an busy call center environment at Supervisory
  • Experience in closing Sales
  • Excellent written and verbal communication
  • Excellent attention to detail and Accuracy of data
  • Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
  • Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
  • Basic Word processing and Spreadsheet skills
  • Ability to provide effective leadership to a team
  • Ability to manage and provide feedback to all types of individuals

How to Apply:

Qualified candidates are encouraged to send CVs quoting relevant skills, qualifications and experience to

Interviews will be done on a rolling basis until the position is filled

Only the shortlisted candidates will be contacted

Business Administration, Sales and Marketing
Updated: July 12, 2020 — 7:46 am