Camp Site / Resort Manager Job in Kenya

Job Vacancy: Camp Site/ Resort Manager

Job Summary: Under the direction of the Director, the Camp Site / Resort Manager is responsible to manage operations on a day to day basis to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit / financial control.

Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.


  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
  • Conduct market intelligence, personal and online marketing and entice potential clients
  • Plan clients logistical support as required
  • Assist in keeping the camp clean and tidy, at all times
  • Deal with customer complaints in a professional manner
  • Complete all daily administration tasks as required
  • Ensure that all tents, rooms and all areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
  • Maintain the correct handling of all soiled linen and ensure that every room and or tent has the correct bedding and relevant number of towels
  • Report any faults or damage in any of the tents or camp facilities immediately to the director.
  • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
  • Complete regular checks on portable electrical appliances
  • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
  • Manage and maintain effective and efficient use of all operations equipment in line with company policy
  • Conduct weekly and monthly stock/ asset assessment
  • Ensure all statutory requirements are adhered to and complied with
  • Cause books of accounts to be maintained, audited and approved
  • Provide reports, as required, for senior management
  • Maintain effective communication, at all times, among the team
  • Complete weekly rosters of all workers; manage and maintain correct staffing levels in line with targets and business levels
  • Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
  • Complete all required health and safety/fire checks on time
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
  • Report any security issues to the operations manager immediately
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team


  • Hotel Management degree \ diploma from a reputable institution
  • Food and beverage qualifications are desirable though not a must
  • Thorough knowledge in tour and travel operations
  • MS office suite

Working Experience

  • Over 3 years of progressive hands-on experience in a busy 3 to 4 star hotel or tented camp.

Personal Qualities and Behavioral Attributes

  • Customer focus with a warm friendly personality
  • Ability to work unsupervised in a busy environment
  • Ability to prioritize duties
  • Honest and reliable
  • Build and maintain good relationships with all team members
  • Be able to communicate well with people of all levels
  • Ability to develop self and others
  • Ability to welcome and embrace change, with a positive attitude
  • Good judgment skills with the ability to plan ahead
  • Able to create and work within budgets
  • Ability to generate new ideas.
  • Comfortable working in a remote rural setting.
  • A lover of nature and natural beauty.

How to Apply

Applications done by mail to

All application must include a cover letter with detailed explanation regarding the understanding of the tasks and why the applicant feels qualified for the position together with a CV.

All applications must be received before 14/7/2020.

Shortlisted candidates will be contacted.

A performance-based contract will be offered to the selected candidate.

Hospitality and Food Industry
Updated: July 7, 2020 — 7:25 pm