Camp Site / Resort Manager Job in Kenya

Job Vacancy: Camp Site/ Resort Manager

Job Summary: Under the direction of the Director, the Camp Site / Resort Manager is responsible to manage operations on a day to day basis to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit / financial control.

Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Responsibilities

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Conduct market intelligence, personal and online marketing and entice potential clients
• Plan clients logistical support as required
• Assist in keeping the camp clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Complete all daily administration tasks as required
• Ensure that all tents, rooms and all areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every room and or tent has the correct bedding and relevant number of towels
• Report any faults or damage in any of the tents or camp facilities immediately to the director.
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all operations equipment in line with company policy
• Conduct weekly and monthly stock/ asset assessment
• Ensure all statutory requirements are adhered to and complied with
• Cause books of accounts to be maintained, audited and approved
• Provide reports, as required, for senior management
• Maintain effective communication, at all times, among the team
• Complete weekly rosters of all workers; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the operations manager immediately
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team

Qualifications

• Hotel Management degree \ diploma from a reputable institution
• Food and beverage qualifications are desirable though not a must
• Thorough knowledge in tour and travel operations
• MS office suite

Working Experience

• Over 3 years of progressive hands-on experience in a busy 3 to 4 star hotel or tented camp.

Personal Qualities and Behavioral Attributes

• Customer focus with a warm friendly personality
• Ability to work unsupervised in a busy environment
• Ability to prioritize duties
• Honest and reliable
• Build and maintain good relationships with all team members
• Be able to communicate well with people of all levels
• Ability to develop self and others
• Ability to welcome and embrace change, with a positive attitude
• Good judgment skills with the ability to plan ahead
• Able to create and work within budgets
• Ability to generate new ideas.
• Comfortable working in a remote rural setting.
• A lover of nature and natural beauty.

How to Apply

Applications done by mail to muneneedwin59@gmail.com.

All application must include a cover letter with detailed explanation regarding the understanding of the tasks and why the applicant feels qualified for the position together with a CV.

All applications must be received before 14/7/2020.

Shortlisted candidates will be contacted.

A performance-based contract will be offered to the selected candidate.