Dental Practice Manager Job in Westlands, Nairobi

Job Title: Dental Practice Manager

The job role is that of a Mid-level Dental Clinic Administrator with strength in HR Administration.

Reports to: The CEO


  • Ensure the efficient day-to-day running of the practice
  • To maintain good customer relations with all patients and parents
  • To maintain good customer relations with referring dentists
  • Liaise with external suppliers as may be required for the smooth running of the practice
  • To portray a professional attitude to doctors, staff, patients/parents and to referring dentists
  • Observe patient confidentiality at all times
  • To be fully aware of all staff’s duties and responsibilities

Front Office

  • Overall supervision of the customer care department.
  • Ensure overall patient satisfaction by ensuring all practice protocols are followed
  • Ensure patient queries are dealt with in in a sympathetic and polite manner
  • Ensure patient information leaflets, practice brochures and other patient communications up to date
  • Supervise and ensure appropriate booking of appointments and management of the doctors’ diaries.
  • Ensure accurate maintenance of financial and patients records at the reception.

Human Resources

  • Maintaining knowledge of current employment legislation and being responsible for putting this into practice
  • Supervise staff as necessary
  • Arrange for the recruitment and selection of permanent and temporary staff
  • Assessing training needs
  • Arrange staff induction and training
  • Monitoring and evaluating training on a regular basis
  • Producing job descriptions for all staff
  • Organize disciplinary and grievance arrangements –maintain records up to date
  • Keep and monitor staff records (to include CPD, holiday & sick days)
  • Arrange Leave Days, Holidays and other rotas
  • Prepare staff work schedules
  • Coordinate arrangements for appraisal – monitor its success
  • Drawing up contracts of employment for staff
  • Ensuring contracts continually meet current legislation
  • Producing continual updates to meet agreed roles via the appraisal process
  • Organize, attend and participate in practice meetings (take minutes)
  • Arrange refresher and update training for medical emergencies and CPR for all staff
  • Addressing inner office conflicts
  • Encouraging and developing staff motivation and teamwork
  • Periodic clinical meetings with Dentists and Dental Surgery assistants.


  • Keep all practice documentation up to date, including policies, insurances, procedures and handbooks
  • Ensure the maintenance of the dental practice IT system
  • Arranging any building maintenance and repairs including fixtures, fittings and fabrics of the building – liaise with the practice CEO
  • Dealing with client complaints received by letter, telephone or in person, and handling complaints passed on from reception. Clinical complaints would be referred on to a dental surgeon
  • Ensuring good internal staff communications by use of appropriate communication methods such as monthly meetings, staff emails and memos
  • Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
  • Demonstrating ability to generate relevant financial reports from the computer database to use for practice planning
  • Organizing HMIS training for practice staff
  • Generation of monthly operational reports:

Key Requirements and Qualifications

  • Excellent communication and interpersonal skills (i.e. he/she must be a people person).
  • Ability to multitask
  • Good leadership skills
  • Willingness and ability to work as part of a team
  • Good analytical and problem-solving skills
  • Must have good management skills and ability to work and achieve targets within stipulated time limits
  • Ability to work independently with little or no supervision
  • Must be detail and customer service oriented
  • Possession of basic bookkeeping and computer skills
  • Ability to motivate staff whenever necessary
  • Basic knowledge of medical terminology and good understanding of medical software applications
  • Must possess a Bachelor’s degree in Business Administration, Health Care Management or any relevant field.
  • Experience working in a health care set up would be an added advantage
  • A minimum of 5 years work experience in a similar management role.

Personal Attributes

  • Have a friendly approach, with good telephone and writing skills
  • Be honest, reliable and trust-worthy
  • Be punctual
  • Be presentable and take care of your appearance
  • Good organization skills

How to Apply

Applications can be done through the email

Deadline: 26th October 2020

Please follow and like us:
Business Administration, HR and Administration
Updated: October 17, 2020 — 9:36 am