Dental Practice Manager Job in Westlands, Nairobi

Job Title: Dental Practice Manager

The job role is that of a Mid-level Dental Clinic Administrator with strength in HR Administration.

Reports to: The CEO

Responsibilities

• Ensure the efficient day-to-day running of the practice
• To maintain good customer relations with all patients and parents
• To maintain good customer relations with referring dentists
• Liaise with external suppliers as may be required for the smooth running of the practice
• To portray a professional attitude to doctors, staff, patients/parents and to referring dentists
• Observe patient confidentiality at all times
• To be fully aware of all staff’s duties and responsibilities

Front Office

• Overall supervision of the customer care department.
• Ensure overall patient satisfaction by ensuring all practice protocols are followed
• Ensure patient queries are dealt with in in a sympathetic and polite manner
• Ensure patient information leaflets, practice brochures and other patient communications up to date
• Supervise and ensure appropriate booking of appointments and management of the doctors’ diaries.
• Ensure accurate maintenance of financial and patients records at the reception.

Human Resources

• Maintaining knowledge of current employment legislation and being responsible for putting this into practice
• Supervise staff as necessary
• Arrange for the recruitment and selection of permanent and temporary staff
• Assessing training needs
• Arrange staff induction and training
• Monitoring and evaluating training on a regular basis
• Producing job descriptions for all staff
• Organize disciplinary and grievance arrangements –maintain records up to date
• Keep and monitor staff records (to include CPD, holiday & sick days)
• Arrange Leave Days, Holidays and other rotas
• Prepare staff work schedules
• Coordinate arrangements for appraisal – monitor its success
• Drawing up contracts of employment for staff
• Ensuring contracts continually meet current legislation
• Producing continual updates to meet agreed roles via the appraisal process
• Organize, attend and participate in practice meetings (take minutes)
• Arrange refresher and update training for medical emergencies and CPR for all staff
• Addressing inner office conflicts
• Encouraging and developing staff motivation and teamwork
• Periodic clinical meetings with Dentists and Dental Surgery assistants.

Administration

• Keep all practice documentation up to date, including policies, insurances, procedures and handbooks
• Ensure the maintenance of the dental practice IT system
• Arranging any building maintenance and repairs including fixtures, fittings and fabrics of the building – liaise with the practice CEO
• Dealing with client complaints received by letter, telephone or in person, and handling complaints passed on from reception. Clinical complaints would be referred on to a dental surgeon
• Ensuring good internal staff communications by use of appropriate communication methods such as monthly meetings, staff emails and memos
• Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
• Demonstrating ability to generate relevant financial reports from the computer database to use for practice planning
• Organizing HMIS training for practice staff
• Generation of monthly operational reports:

Key Requirements and Qualifications

• Excellent communication and interpersonal skills (i.e. he/she must be a people person).
• Ability to multitask
• Good leadership skills
• Willingness and ability to work as part of a team
• Good analytical and problem-solving skills
• Must have good management skills and ability to work and achieve targets within stipulated time limits
• Ability to work independently with little or no supervision
• Must be detail and customer service oriented
• Possession of basic bookkeeping and computer skills
• Ability to motivate staff whenever necessary
• Basic knowledge of medical terminology and good understanding of medical software applications
• Must possess a Bachelor’s degree in Business Administration, Health Care Management or any relevant field.
• Experience working in a health care set up would be an added advantage
• A minimum of 5 years work experience in a similar management role.

Personal Attributes

• Have a friendly approach, with good telephone and writing skills
• Be honest, reliable and trust-worthy
• Be punctual
• Be presentable and take care of your appearance
• Good organization skills

How to Apply

Applications can be done through the email hr@astradental.co.ke

Deadline: 26th October 2020