Dental Practice Receptionist Job in Westlands, Nairobi

A modern dental practice in Westlands is searching for very presentable lady who is qualified to fill the position of Front Office / Receptionist.

The successful candidate will report to the Principal Dentist and should be highly motivated with a “can do” attitude and have a passion for success and detail.


1. Receptionist

  • Receive patients in the clinic, greet and accord them the necessary assistance.
  • Answer all incoming calls and handle callers’ inquiries whenever possible.
  • Making appointments and managing the patients’ diaries.
  • Managing the patients in the reception room clinic.
  • Exceptional ability to perform filing, receptionist, record keeping and other related clerical tasks.

2. Deal with insurance claims and payments

  • Scanning claim forms and xrays when necessary and sending them to the respective insurance company.
  • Follow up on the approval of the pre authorisation forms.
  • Sending invoices every end month and follow up on the payments.

3. Administration

  • Collecting payment from clients receipting, banking and recording.
  • Monitor all snail mail and email enquiry and give feedback.
  • Ensuring all statutory bills are paid in a timely manner.
  • Ensure all suppliers/service providers invoices are paid every month.
  • Procuring of stationery, office equipment and all non-clinical items.
  • Handling and reconciling petty cash.

4. Marketing Duties

  • To communicate continuously with existing corporate stakeholders
  • To supervise the sales of brushes and oral hygiene products in the clinic.
  • Prospecting for corporate clients in liaison with the Doctor

5. Human Resource Duties

  • Co-ordinate staff leave arrangement in liaison with the C.E.O
  • Ensure all staff benefits e.g. medical covers are readily available.
  • Supervise the assistant and cleaner
  • Assist the clinical manager to order clinical supplies.


  • Computer skills – MS Office (Excel, Word, PowerPoint)
  • Administrative Skills (Filling, Emails, Internet Research etc.)
  • Excellent communicator, helpful, and pleasant demeanor
  • A crisp Clear Neutral Accent
  • Excellent written and verbal communication skills
  • Ability to multi task and prioritize
  • Ability to work well independently and within a team environment
  • Excellent customer service skills

Other Attributes:

  • Charismatic very organized and presentable
  • Fluency in both English and Kiswahili
  • A passion for helping others, keeping information of a confidential nature secure and the ability to think out of the box is required

Minimum Education Qualification:

  • A Diploma in Human Resource
  • A certificate or diploma in front office management or its equivalent


  • At least 2- 4 years’ experience as a Receptionist/Front Office in a Fast Paced business environment, relating with people of different backgrounds, race, religion, nationalities, etc.
  • Should be well versed with the social media and the WWW.


Applicants earning more than KSh 20,000 need not to apply

Please send your updated CV to

Deadline: 30th October 2020

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Updated: October 20, 2020 — 8:53 am