Olivado Customer Services and Administration Representative Job in Kenya

Olivado EPZ Limited has been operating in Kenya since 2007.

We are looking for a Customer Services and Administration Representative to be responsible for implementing activities for our organization.

Reporting to: Business Analytics Manager

Responsibilities and Duties

• Receive, send, and record all phone calls, emails and SMS sent on behalf of and to the company.
• Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
• Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
• Provide current and any updates on payments and harvest; provide farmers statements.
• Communicate any issues urgently to the business analytics manager.
• Prepare, print, and issue farmers statements on a regular and timely basis.
• Update competitor and price matrix reports.
• Work with Field technical officer to resolve any field, compliance, and technical farmer related issues.
• Work with team to assist the field team to make the most efficient.
• Contributes to team effort by accomplishing related results as needed.
• Any other duties assigned by the line manager.
• Assist in filing activities in other departments on request.

In the absence of the customer care representative, her role of the will be played by the receptionist.

Job Specifications

• A diploma in front office management course or any other business-related course.
• A minimum of 2 years’ experience in an agriculture or /food-based organization dealing with contracted suppliers or farmers is a MUST.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at – all times.
• Excellent organization and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of computer packaging
• knowledge of Kenyan labor and industrial laws

How to Apply

Candidates who meet the required qualifications should apply to judith@olivado.com before the 27th of October 2020.

Both Male and Female candidates are encouraged to apply.

Only candidates meeting the requirements will be contacted.