Olivado Customer Services and Administration Representative Job in Kenya

Olivado EPZ Limited has been operating in Kenya since 2007.

We are looking for a Customer Services and Administration Representative to be responsible for implementing activities for our organization.

Reporting to: Business Analytics Manager

Responsibilities and Duties

  • Receive, send, and record all phone calls, emails and SMS sent on behalf of and to the company.
  • Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
  • Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
  • Provide current and any updates on payments and harvest; provide farmers statements.
  • Communicate any issues urgently to the business analytics manager.
  • Prepare, print, and issue farmers statements on a regular and timely basis.
  • Update competitor and price matrix reports.
  • Work with Field technical officer to resolve any field, compliance, and technical farmer related issues.
  • Work with team to assist the field team to make the most efficient.
  • Contributes to team effort by accomplishing related results as needed.
  • Any other duties assigned by the line manager.
  • Assist in filing activities in other departments on request.

In the absence of the customer care representative, her role of the will be played by the receptionist.

Job Specifications

  • A diploma in front office management course or any other business-related course.
  • A minimum of 2 years’ experience in an agriculture or /food-based organization dealing with contracted suppliers or farmers is a MUST.
  • Excellent verbal and written communication skills.
  • Ability to remain professional and courteous with customers at – all times.
  • Excellent organization and leadership skills
  • Familiarity with office management procedures and basic accounting principles
  • Excellent knowledge of computer packaging
  • knowledge of Kenyan labor and industrial laws

How to Apply

Candidates who meet the required qualifications should apply to judith@olivado.com before the 27th of October 2020.

Both Male and Female candidates are encouraged to apply.

Only candidates meeting the requirements will be contacted.

Business Administration, Sales and Marketing
Updated: October 23, 2020 — 7:35 am