LWF Quality Services Manager Job in Dadaab / Kakuma, Kenya

LWF World Service | Kenya Djibouti Somalia Program

Job Title: Quality Services Manager

Based at: LWF World Service Kenya Area Program (Dadaab or Kakuma Refugee Operation)

Reports to: Area Manager

Supervisor of: Community Services Officer, Education Officers

Member of: The Joint Management Team (JMT), the Area Program Management Team (PMT) and Area Program Unit team

LWF Kenya-Djibouti- Somalia Country Program mission and vision

Inspired by God’s love for all humanity, the country program is dedicated to challenge and address the causes and effects of human suffering and poverty, linking local responses to national and international advocacy.

Our work is motivated by the hope and resilience of the people we serve and seeing them improve their quality of life, individually and collectively, through meeting their basic needs and achieving their full potential in an environment that supports justice, peace, dignity, diversity and respect for everyone, refugees and host communities alike, and enables the people to claim their universal human rights.

With regards to Quality Services program area, LWF is an organization that enhance access to the right to education, including for children with special needs. For the promotion of girls’ education, LWF creates safe spaces and environment aimed at ensuring girls to be retained in school as well as opportunities to unlock their potential. LWF also improves right holders and duty bearer capacities in preparation for durable solutions around education.

LWF also works with the “hard to reach” and “invisible” sections of the refugee and host community members like persons with disabilities, the elderly, chronically ill, young single mothers and others, providing tailored support and programs to ensure their inclusion in the community and society more widely.

Purpose of the position

The purpose of this position is to manage the achievement of LWF World Service’s Quality Services Program Area’s key objectives, results and approaches in Kakuma or Dadaab refugee operation.

Working closely with education and community services officers, the position will ensure strategic development and alignment to Government of Kenya policies, LWF Country Strategy 2019 -2024 and related thematic guidance notes.

Specifically, the Quality Services Manager will be in charge of all matters related to ensuring a holistic program delivery in Quality Services program area, ensure project development, thematic and technical implementation, coordination, monitoring and reporting, as well as financial budget control and monitoring.

Key relationships

The Manager for Quality Services will work closely with the other thematic managers ensuring the persons of concern (refugees and host community members) are supported and empowered to be the active agents of their lives.

The position further supports the Area Manager to achieve the objectives of the Area Program and collaborates with the Country Program head office staff and regional PMER and Fundraising officers to ensure the quality of planning, implementation and reporting.

As the supervisor of the staff within the Quality Services program area, the Manager will work to guide, direct and encourage the team members to develop themselves as professionals, and ensure the timely and efficient implementation of their tasks.

As a Manager you will nurture partnerships and collaboration with your counterparts from partner and donor organizations and represents the organization in the thematic area of Quality Services towards them.

Job Role: Grant Management

Key Results: The position holder contributes to fundraising though quality technical and thematic proposal development in line with donor guidelines, adequate budgeting, timely implementation and reporting as well as budget execution and budget tracking, and control ensuring prudent use of financial resources.

Examples of value-adding activities

In consultation with members of the Quality Services team

1. Lead fundraising initiatives including proposal development, contribute thematically and context relevant way in round table donor meetings

2. Work with Finance officer to undertake budget tracking

3. Hold monthly budget and procurement review meetings with team members

4. Enhance adherence to donor compliance on grant management, including quality planning, timely implementation, visibility and publicity, and reporting.

5. Enforce LWF policies on procurement, finance management and administration

6. Advise on re-allocation of funds depending expenditure levels, considering donor guidance and timelines for project reviews.

Job Role: Strategic Partner

Key Results: The position holder contributes to the design and achievement of the LWF/WS Kenya Program Strategy, having demonstrated responsibility for the organization as a whole by taking an active part in the overall leadership and development of the organization.

Examples of value-adding activities

As a member of the Area Program management team

1. Provide technical project planning design and implementation of Quality Services in education and community services programming

2. Lead in stakeholder and gender analysis and engagement

3. Lead and represent LWF in Turkana/Garissa Host Community interventions

4. Support programme that benefit the community in line with the vision, mission and values of the organization

5. Take an active part in management meetings

6. Share information on needs, gaps and trends in approaches to guide development and implementation of ongoing and upcoming projects

7. Advise management on emerging issues on the ground and make recommendations for addressing them

8. Advise the management on opportunities for program expansion

Job Role: Functional Leader

Key Results: The position holder demonstrates proactive and efficient leadership within his/her function, and initiates changes that increase operational effectiveness

Examples of value-adding activities

1. Support in training and building capacity of staff working for Quality Services program area

2. Coordinate needs assessment in units within the program area and in coordination with livelihoods and protection and social cohesion program areas

3. Support staff in the implementation of project activities

4. Hold monthly project review and planning meetings to assess project implementation progress against set targets

5. Supervise and empower the team to develop appropriate tools and procedure to delivering quality rehabilitation services with the beneficiary groups in the individual, community and institutional levels.

6. Coordinate compilation of reports for the program area and consolidate progress and final reports in line with donor templates and timelines and LWF deadlines

Job Role: Technical Expert

Key Results: The position holder demonstrates specific expertise in their field, including legal and political proficiency, procedural capacity and leadership to increase organizational effectiveness within this area.

Examples of value-adding activities

1. Lead staff in implementation of government policies and alignment of project activities to LWF guidance notes and GoK policies

2. Provide technical support in the implementation of project activities

3. Set key performance indicators and milestones for the sector in line with SPHERE, CHS and government policies, and LWF guidance notes, etc.

4. Coordinate needs assessment in units within the sector and in coordination with other thematic areas

5. Lead, participate in and contribute to internal and external training and conferences and other activities for advocacy, dissemination and knowledge building.

Job Role: Relationship Builder

Key Results: The position holder ensures that strong relationships are held as paramount and actively nurtured so that rights holders, partners, and staffs are engaged and heard and the organization is perceived as credible and consistent

Examples of value-adding activities

1. Promote a conducive working environment that promotes mutual respect, diversity, tolerance that are requisite for team work

2. Lead in sector specific team building initiatives

Job Role: Rights holder advocate

Key Results: The position holder advocates for the rights and needs of rights holders in a strategic manner that sought systemic change and leverage success and relationships

Examples of value-adding activities

1. Advocates for the rights of the vulnerable groups and collaborates with other partners in enhancing the aspects of mainstreaming and advocacy for the vulnerable population, taking into account gender and age in finding adequate solutions and approaches

Job Role: Co-worker

Key Results: The position holder uses and develops his/her competence to achieve individual and shared objectives, conforms to organizational policies and code of conduct, contributes to a safe and welcoming working environment, and acts as a good ambassador for the organization.

Examples of value-adding activities

1. Taking responsibility for personal learning and competence development.

2. Exhibits the generic employee skills especially valued by the organization: Dependability and productivity, Communication, Problem solving, Teamwork, Safety and Security, Accountability and Integrity (please find definitions in the Performance Appraisal Template).

3. Actively protect children in every aspect of work and personal life, by preventing harm and reporting child abuse.

4. Uses the “Hotline for Heroes” to report fraud, corruption, harassment, abuse or any other acts of wrongdoing by staff.

Qualification and desirable experience and knowledge

  • Minimum of University Degree (Bachelor) in Education/Special Needs Education or University degree in Social Sciences with post graduate studies in Education
  • A minimum of 5 years of relevant work experience gained from an International NGO, with a bias to management of education in emergencies; refugee camps, IDP set ups and marginalized areas
  • Experience in full project Cycle Management
  • Experience and commitment to working through system of community participation
  • Proven experience to supervise, train and coach staff
  • Knowledge of relevant needs assessment guidelines and templates to conduct needs assessments for refugee populations
  • Knowledge of relevant sectoral humanitarian standards, knowledge of Community Based Psychosocial Support as an approach to programming is an added advantage

Personal Attributes:

  • High integrity, self-driven and able to set own work schedule with rigorous deadlines.
  • Ability to initiate and complete assignments and to work under demanding circumstances with minimal supervision.
  • Strong organization, supervisory, problem-solving, interpersonal, communication as well as team building and negotiation skills.
  • Knowledge of one of the local languages.

How to Apply

CLICK HERE to apply online.

Only shortlisted applicants will be contacted.

LWF World Service is an equal opportunity employer, irrespective of gender, race or religious affiliation.

LWF World Service is a signatory to the Code of Conduct for humanitarian agencies.

Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.

The closing date for this application is Sunday 15th November 2020.


Education and Training, Community Development, NGO and UN
Updated: November 10, 2020 — 9:21 am