Clients Relations Manager Job in Nairobi, Kenya

JOB TITLE: CLIENTS RELATIONS MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: Kshs 40,000

JOB LOCATION: NAIROBI

SUMMARY

Our client, a real estate company is looking to employ a Clients Relations Manager who is well organized, professional and mature to coordinate all clients’ activities.

DUTIES AND RESPONSIBILITIES

  • Build relationships with customers
  • Create plans to address clients’ needs
  • Advise clients on best solutions
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Diligently meet all the targets
  • Collect customer reviews
  • Promote and ensure great professional relationship between the client and the company.
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs among other duties in the department

QUALIFICATIONS AND SKILLS

  • Bachelor Degree or Diploma in PR, Marketing, Customer Service or any other field
  • 3-5 years experience in Clients Relations or Customer service management
  • A very Presentable and mature person
  • Excellent communication and interpersonal skills
  • A calm manner and the ability to work under pressure
  • Problem-solving orientation
  • Customer Service skills

HOW TO APPLY:

Qualified candidates are encouraged to send CVs quoting relevant skills and experience to recruitment@britesmanagement.com

Interviews will be conducted on a rolling basis until the position is filled

Only the shortlisted candidates will be contacted


Business Administration, Sales and Marketing
Updated: December 18, 2020 — 8:01 am