New Product Development Executive Job in Kenya

Job Title: New Product Development Executive

Purpose of the Job (Brief): Responsible for championing New products development, usage and penetration while ensuring a positive experience for products.

Expected Key results & activities – JD

1. Execute IMT & Loans and saving as per cascaded strategic direction

  • Designated spoc for IMT & loans &savings services (including Card and any other relevant products’ as assigned from time to time) development for the growth of Money customer base in Kenya.
  • Keep abreast with current and emerging trends in the industry proactively researching and investigating products and services suitable for the local market,
  • Collaborate with sales, marketing, technical operations, business development, finance and other divisions to determine competitiveness of the services and to innovate them
  • Working closely with compliance and technical teams to ensure product is within given regulation and respective USSD is at 100% up time for use by customers

2. Coordinate effective operational support of cross functional business Operations

  • Track and monitor performance of shared services sections to ensure merchant issues are resolved within given SLAs with internal functions
  • Proactively gain feedback from market to ensure innovation of new products/services or improvement in the experience on the platform

3. Support to drive positive commercial results and financial returns for merchant products

  • Monitor performance of service to identify key trends that can be used to drive improved performance and results

4. Team and stakeholder engagement

  • Provide required performance and operations reports as input to the money weekly, monthly report, including roadmaps and performance against target dates.
  • Build relationships with key industry vendors to gain feedback on how to improve current product/service
  • Provide day-to-day coaching to sales and support teams on the products; and contact quarterly performance reviews.
  • Guide designated team leads in overall process of product execution

5. Drive & execute developed products and delivery to market

  • Working closely with key stakeholders to understand business requirements and expectations, coordinate with relevant internal functions for the product features, product concepts documentation, development, integration, quality assurance, testing and launch.
  • Work together with IT to configure and deliver the Services on Money systems,
  • Ensure services meet Customer requirements and are within given deadlines, with the required 3rd line support for after sales service
  • Coordinate cross functional internal and external user acceptance tests for new enhancements and attain sign off for the same.
  • Liaise with marketing to develop and implement a company-wide go to market plan, working with all departments to execute.

Educational Level:

Must have: Bachelor’s Degree in I.T/ Marketing/ Finance/Business /Commerce or Equivalent

Relevant Experience

1-3 years’ relevant experience in a support role within a financial service, having being exposed to all disciplines. – Mobile Money product experience preferred

How to Apply

Send your updated CV to by 8th January 2020.

Clearly indicate “New Product Development Executive” as the job title.

Business Administration, ICT and Technology, Sales and Marketing
Updated: January 5, 2021 — 7:15 pm