Relationship Manager Job in Nairobi

Job Title: Relationship Manager

Location: Nairobi


  • Day to day Business Development through the various products that exist for the Sector.
  • Acquisition of New business leads from the industry through on-boarding for various products.
  • Day to day Relationship Management of the firm’s portfolio.
  • Conducting business reviews to ensure the clients are satisfied with their products and services.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set.
  • Escalating and resolving areas of concern as raised by the clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills Required

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organized approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Acquiring, growing and deepening the relationships through effective relationship management.
  • Customer service oriented with strong decision making and problem solving skills.


  • A Bachelor’s Degree in business related field.
  • At least 6 years working experience in a sales related role.
  • Computer proficient (a must).
  • Must have experience working in a banking sector.

How to Apply

If you meet the above qualifications, skills and experience send CV to

Kindly indicate current and expected salary.

Business Administration, Sales and Marketing
Updated: January 27, 2021 — 7:16 pm