SME Channel Account Manager Job in Mombasa

Our client wishes to recruit for the position of SME Channel Account Manager– Mombasa Region within the Enterprise Division.

Reporting to the Head of Regional & Channels Sales, the incumbent’s role will include;

  • Sales: Meet and exceed given sales quota targeting SME & SoHo business accounts in the region
  • Business Development: Develop key relationships at all levels, to drive solutions that are innovative and provide value relative to the customer’s respective business needs
  • Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
  • Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
  • Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
  • Contract lifecycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
  • Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required


  • Undergraduate Degree in business related field or economics
  • Minimum of 3 years’ experience in selling to business accounts & customers
  • Working experience in Telecoms, ICT, ISP, Integrators, Banking or related industry
  • Knowledge of the market (Western & Central regions) with existing business relationships will be an added advantage
  • Knowledge and experience in selling business solutions, fixed/IP services and related technologies desired

Competencies and behavior

  • Adept at prospecting, funnel management and closing business
  • Proactive, self-driven, energetic, resourceful and creative
  • Good presentation skills, able to project a strong, positive image of self and the Company
  • Build good customer relationships at all levels to maximize Business’ ability
  • Able to deliver professional sales presentations, proposals and reports.
  • Good Proficiency in Excel and PowerPoint.
  • Must be a strong team player with a commitment to value-based leadership.

How to Apply

Send your updated CV to by 18thJanuary 2021.

Clearly indicate the job title.

Only shortlisted candidates will be contacted.

Business Administration, Sales and Marketing
Updated: January 14, 2021 — 4:24 pm