Sokowatch Assistant Shop Manager Job in Kigali, Rwanda

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services.

By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses.

Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Rwanda, Tanzania, Kenya, and Uganda use Sokowatch’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time.

We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Role: Assistant Shop Manager

The primary goal of this position is being in charge of Pre-launch and post launch operations of a new Sokowatch store in Kigali.

Location: Kigali, Rwanda

Reports to: Consumer Head / Country Head


1. Pre -Launch operations of the store

  • Coordinating set up of Kigali store 1 with the different stakeholders.
  • Coordinating store launch plans with project consultant
  • Developing the final store basket for the launch of store 1
  • Market Intelligence to support store strategy
  • Recruitment and training of store personnel

2. Post-launch operations

Customer Service

  • To attract and retain customers through the provision of effective and efficient internal and external customer service delivery processes and execution by the shop team

Retail Operations Management

  • Coordinate merchandise and display setup
  • Checkout of customers in a timely and friendly manner
  • Review of sales and expense results routinely
  • Provide weekly feedback on customer requests and market trends
  • Provide weekly summary reports/critiques following major events, promotional programs, and seasonally
  • Ensure compliance with safety and security guidelines and standards to ensure cash, customer, staff, and company assets safety
  • General administrative duties (security, alarms, utilities, general housekeeping, and staff presentability)
  • Daily cash reconciliation and banking
  • Receiving and dispatching goods
  • To ensure strict adherence to the shop operations procedures to ensure smooth floor operations and service to the customers
  • To ensure FIFO standards, good stacking procedures, and stock holding levels are strictly adhered to.
  • Advertising and Promoting Sokowatch brand in Kigali
  • Ensure goods ordering/replenishment is as per the company stock holding policy and the standard operating procedures
  • Ensure that ordered goods are delivered within the stipulated time by the direct suppliers
  • Close monitoring of goods aging report and a zero tolerance on expired products on the shop floor

Qualifications and experience required

  • 3-5 years’ experience in a Supermarket /retail outlet is important
  • Bachelor’s degree in business administration or related field
  • Ability to identify new business channels within the branch to increase sales
  • Budgeting(mainly of branch costs, staff costs, and sales projections) and monitoring of the same)
  • Communication skills(both verbal and written)
  • Stock take-Weekly and quarterly
  • Ensure the weekly market intelligence with our competitors is done to ensure the branch remains competitive
  • Ensure proper document in the branch

How to Apply

Send your applications to by 10th February, 2021 clearly indicating ‘Assistant Shop Manager’ on the subject line.

Only shortlisted candidates will be contacted.

Business Administration, Sales and Marketing
Updated: January 26, 2021 — 4:21 pm