Sales and Service Support Executive Job

Job Title: Sales and Service Support Executive

Doctor Plumbers Limited is a Private Limited Company and Its business scope includes maintenance in Plumbing , Sanitary ware maintenance, Drainage, Fire Fighting System maintenance, maintenance of Boilers, Sprinkler systems maintenance, ventilation systems maintenance, Air conditioning systems maintenance and Regular Service maintenance.

We are looking for a committed individual to fill the position of Sales and Service Support Executive.

Sales and Service Support Executive Responsibilities:

  • Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Recording sales trends and liaising with other managers to develop sales strategies.
  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
  • Handling administrative duties for the company and its executives and management teams.
  • Scheduling customer meetings and conferences.
  • Monitor and manage online sales platform
  • Achievement of target sales of Kshs 30 Million per year
  • Training Plumbers with an aim of turning them into professionals.
  • Search and register as many plumbers as possible to the online portal.

Skills and Qualification:

  • A Bachelor or Associate’s degree in Marketing, Business, or a related field may be advantageous.
  • Experience in administration and high-volume office work may be advantageous.
  • Strong analytical, organizational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy, IT skills, and typing skills.
  • An understanding of sales principles and customer service practices.

All qualified candidates are required to send CV to before 15th February 2021.

Only shortlisted candidates will be contacted.

Sales and Marketing
Updated: February 7, 2021 — 7:48 pm