Sales and Service Support Executive Job

Job Title: Sales and Service Support Executive

Doctor Plumbers Limited is a Private Limited Company and Its business scope includes maintenance in Plumbing , Sanitary ware maintenance, Drainage, Fire Fighting System maintenance, maintenance of Boilers, Sprinkler systems maintenance, ventilation systems maintenance, Air conditioning systems maintenance and Regular Service maintenance.

We are looking for a committed individual to fill the position of Sales and Service Support Executive.

Sales and Service Support Executive Responsibilities:

  • Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Recording sales trends and liaising with other managers to develop sales strategies.
  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
  • Handling administrative duties for the company and its executives and management teams.
  • Scheduling customer meetings and conferences.
  • Monitor and manage online sales platform
  • Achievement of target sales of Kshs 30 Million per year
  • Training Plumbers with an aim of turning them into professionals.
  • Search and register as many plumbers as possible to the online portal.

Skills and Qualification:

  • A Bachelor or Associate’s degree in Marketing, Business, or a related field may be advantageous.
  • Experience in administration and high-volume office work may be advantageous.
  • Strong analytical, organizational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy, IT skills, and typing skills.
  • An understanding of sales principles and customer service practices.

All qualified candidates are required to send CV to jobs@tridentplumbers.com before 15th February 2021.

Only shortlisted candidates will be contacted.


Sales and Marketing
Updated: February 7, 2021 — 7:48 pm