Mercy Corps Human Resources Director Job in Nairobi, Kenya

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

We are looking for committed and dynamic individual to take up the following position:

Position: Human Resources Director

Location: Nairobi, Kenya

About Mercy Corps: Mercy Corps began working in Kenya in 2008 and has built a robust and diverse portfolio working to enable Kenyans affected by poverty, resource scarcity and conflict to be healthy, productive and to drive peace and development of their communities.

To do this, we deliver integrated programming to strengthen market and governance systems, innovate urban youth employment opportunities, address the root causes of conflict, and build the resilience of vulnerable populations – in particular youth, women, adolescents and marginalized communities.

Working with a diverse base of donors that includes the UK Department for International Development (FCDO), European Commission (EC), United States Agency for International Development (USAID),, Swedish International Development Agency (Sida), MasterCard Foundation and other foundations and institutional donors, Mercy Corps empowers people to recover from crisis, build better lives and transform their communities for good.

We work closely with the private sector, civil society and governance structures at local and national levels to facilitate change and ensure that opportunities are inclusive of all Kenyans.

Program / Department Summary: The Human Resource (HR) Department is responsible for providing effective HR policies, procedures, and people-friendly guidelines and support within Mercy Corps Kenya, regional and global teams based in Kenya.

This includes but is not limited to lead the support on: talent acquisition & development; employee engagement coordination; country wide training & learning management; compensation & benefits administration; country wide performance management oversight; disciplinary & grievance handling; staff data management; staff disengagement management and third party service provision management.

General Position Summary: The HR Director provides leadership of the human resource and organizational development function in Mercy Corps Kenya.

S/he will drive excellence in all people functions of all offices in Kenya through:

1) developing and implementing people strategy as well as systems and processes (such as performance management systems),

2) Build the capacity of teams through appropriate learning opportunities,

3) Promote a healthy working environment through building a culture of trust, accountability and mutual respect.

This position ensures the overall provision of a high level standard of HR services, policies, and programs for the Kenya Country Office.

This includes developing, implementing and overseeing HR processes and procedures in accordance with Kenya policy laws / standards, Mercy Corps policies and procedures, leadership of the People Team as well as support initiatives and projects aimed at ensuring the MC Kenya Team is implementing the Global Mercy Corps’ People Team Strategy while ensuring compliance with all donor policies.

S/he will ensure that the Kenya Team is as happy and productive as possible at all times.

The People Director builds the capacity of all team members across the country team as well as provides support and advice to the Country Director on HR issues.

S/he will work closely with all staff to ensure efficiency and effectiveness in HR procedures.

Essential Job Responsibilities

Strategic Oversight

  • Develop and implement a country People Strategy for Mercy Corps Kenya and liaise with HQ, regional and country offices to support and contribute to global/regional People/HR strategy;
  • Establish annual HR work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards;
  • Support all HR processes for national staff holding global and regional roles;
  • Support and contribute to the development and implementation of Mercy Corps Kenya strategy;
  • Provide strategic leadership and oversight of all MCK HR processes;
  • Develop, implement and monitor the interpretation and application of Kenya labor laws, human resources systems, practices and procedures as well as complementary procedures that reflect the needs of programming as required;
  • Ensure that the National Employee Handbook is updated and revised in line with the Labor Law and that clarity is provided accordingly;
  • Remain informed, on an ongoing basis, about current and changing HR related laws, policies and “best practices” to ensure that current and future staff policies, employment practices, and compensation packages are within the limits of established standards,
  • Advise departments on organizational structure challenges and improvements.


  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence and continued learning;
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

Knowledge and Experience

  • Bachelor degree in relevant field; masters in Human Resource Management is highly desired;
  • Certified Human Resource Professional (CHRP- Kenya) is highly preferred;
  • 10 – 12 years of professional HR experience, including at least 5 years in leadership positions in the practice of Human Resource Management.
  • Understanding and experience navigating multiple regulatory sources (labor laws, donor requirements, etc) and developing HR policies and procedures that ensure compliance with each.
  • Demonstrated understanding of complex emergencies, related security concerns and appropriate responses with experience in insecure environments;
  • Demonstrated attention to detail, following procedures, meeting deadlines and working and problem-solving independently and cooperatively.
  • Experience in the deployment and management of HR systems;
  • Knowledge of donor regulations including USAID, EC, DFID regulations is an added advantage.
  • Excellent negotiation and representation skills.
  • Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
  • Demonstrated experience in promoting and leading organizational learning, culture and wellbeing.
  • Excellent oral and written in Swahili and English skills required
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies.

**Work Authorization to work in Kenya is required.

Application Procedure

For the detailed Position Description and application procedure, please visit the following link:

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Updated: May 4, 2021 — 2:31 am