Call Center Agents Jobs in Kenya

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.

The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

Location: Preferred candidates should be residing along Waiyaki Way.

Primary Responsibilities:

  • Monitor, anticipate and manage the live operation to ensure a great user experience.
  • Manage real-time fleet capacity.
  • Lead the communication with the fleet for ongoing orders.
  • Give structured and actionable daily feedback to the ops managers.
  • Ensure a smooth operation by coordinating communication with LiveOps support, clients, couriers, and other operational departments.
  • Ensure that quality assurance checks are completed and maintained.
  • Assist clients with product selection and pricing to improve transportation routes.
  • Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Skills:

  • You are aligned with our company values and enact them both in your personal and professional life
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quickly to changing policies and procedures.
  • Must be able to work as part of a team in a fast-paced and pressured environment,
  • Communicating effectively with both colleagues and clients and following verbal and written instructions.
  • Must be able to efficiently solve problems relating to dispatch of orders locally.

Qualifications:

  • Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
  • Previous call center experience is required or at least 1year experience in a similar role.
  • Proficiency in English (Excellent verbal and written communication skills)
  • Computer Literacy: Knowledge and Confidence in MS office
  • At least 1-2 years’ experience of sales or marketing in a B2B environment
  • Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
  • Swahili or any other local language is an advantage

The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work.

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com.

Indicating Call Center Agent on the Subject line- with your location.

Candidates MUST indicate their Current and Expected salaries.

Business Administration, Communications and Media, Sales and Marketing
Updated: May 13, 2022 — 11:26 pm