Somali Language Speaking Call Center Agents Jobs in Nairobi, Kenya

Job Vacancies: Somali Language Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services, is seeking to recruit Somali language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Investigate and resolve issues that are reported on client platforms such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Qualifications and Experience

  • Between 21-35 years.
  • Must be a Kenyan.
  • Must speak fluent English and Somali languages.
  • College education is mandatory.
  • Must be currently unemployed or working as a casual.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
  • NSSF, NHIF and KRA pin is a requirement.

How to Apply

Apply through: https://alfasystemscv.zohorecruit.com/jobs/Careers

or recruit@flexi-personnel.com latest by 15th July 2022.

NB: Flexi Personnel does not charge candidates for job placement

Business Administration, Communications and Media, Sales and Marketing
Updated: June 20, 2022 — 9:37 pm