Vacant Positions: Mandarin Language Speaking Call Center Agents
Our client, an international organization who is a leading provider of language interpretation services, is seeking to recruit mandarin speaking call center agents.
Duties and Responsibilities
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Investigate and resolve issues that are reported on client platforms such as requests for account support.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
- Between 21-35 years.
- Must be living in Kenya legally.
- Must speak fluent English and Mandarin languages.
- College education is mandatory.
- Must be currently unemployed or working as a casual.
- Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- High affinity and cultural awareness of political/social situations regarding the relevant market/region.
- Must have KRA pin, bank account, NSSF & NHIF documents.
How to Apply
To apply, send your CV to: Flexi Personnel ATS or firstname.lastname@example.org latest by 17th August 2022.
Indicate English and Mandarin languages on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement