Category: Business Administration

Banking / ICT Industry Merchant Support Lead Job in Kenya

               

Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Merchant Support Lead to join their team.

Duties and Responsibilities

  • Ensure and assist the customer support executives to prepare, create and maintain merchant accounts.
  • Ensure that the customer support executives are adequately trained to carry out their tasks including spotting suspected prospective, but fraudulent merchants
  • Assist potential and existing merchants to solve any queries they may have using the prescribed escalation procedure,
  • Assist potential merchants
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Banking / ICT Industry Head Technical Software Engineer Leads Job in Kenya

               

Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Head Technical Software Engineer Leads to join their team.

Duties and Responsibilities

  • Manage all local and remote systems and databases that the company operates to ensure business continuity.
  • Handle user security protocols to ensure systems access is controlled effectively.
  • Maintain security patches and updates on all systems in liaison with the Technical Director
  • Read and understand existing systems before diving in. knowledge in prototyping, how
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Olivado EPZ Customer Experience and Administration Representative Job in Kenya

               

Olivado EPZ

Customer Experience and Administration Representative

Reports to Business Analytics Manager

Responsibilities and Duties

  • Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
  • Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
  • Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
  • Provide current and
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Wananchi Group Contact Centres Manager Job in Nairobi, Kenya

               

Wananchi Group

Job Title: Manager, Contact Centres

Department: Customer Experience

Location: Nairobi, Kenya

Employment Status / Type: Full Time

Position Reporting to: Director, Customer Experience

Manages Others: Yes

Titles & Number of Positions Managed:

  • 2 Team Leaders & 3 dotted line TLs
  • Outsourced Contact Centres
  • CSRs – Inbound, Billing, Shops, Ecare

Job Purpose / Summary: Reporting to the Director – Customer Experience, the Manager – Contact Centers will be responsible for Zuku Fiber and Zuku Satellite customer support and …