Category: Business Administration

Banking / ICT Industry Merchant Support Lead Job in Kenya

               

Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Merchant Support Lead to join their team.

Duties and Responsibilities

  • Ensure and assist the customer support executives to prepare, create and maintain merchant accounts.
  • Ensure that the customer support executives are adequately trained to carry out their tasks including spotting suspected prospective, but fraudulent merchants
  • Assist potential and existing merchants to solve any queries they may have using the prescribed escalation procedure,
  • Assist potential merchants

Banking / ICT Industry Head Technical Software Engineer Leads Job in Kenya

               

Our client is in the Banking / ICT Industry seeking to recruit a highly motivated Head Technical Software Engineer Leads to join their team.

Duties and Responsibilities

  • Manage all local and remote systems and databases that the company operates to ensure business continuity.
  • Handle user security protocols to ensure systems access is controlled effectively.
  • Maintain security patches and updates on all systems in liaison with the Technical Director
  • Read and understand existing systems before diving in. knowledge in prototyping, how

Olivado EPZ Customer Experience and Administration Representative Job in Kenya

               

Olivado EPZ

Customer Experience and Administration Representative

Reports to Business Analytics Manager

Responsibilities and Duties

  • Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
  • Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
  • Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
  • Provide current and

Wananchi Group Contact Centres Manager Job in Nairobi, Kenya

               

Wananchi Group

Job Title: Manager, Contact Centres

Department: Customer Experience

Location: Nairobi, Kenya

Employment Status / Type: Full Time

Position Reporting to: Director, Customer Experience

Manages Others: Yes

Titles & Number of Positions Managed:

  • 2 Team Leaders & 3 dotted line TLs
  • Outsourced Contact Centres
  • CSRs – Inbound, Billing, Shops, Ecare

Job Purpose / Summary: Reporting to the Director – Customer Experience, the Manager – Contact Centers will be responsible for Zuku Fiber and Zuku Satellite customer support and …