Our client is in Banking / ICT industry seeking to recruit a highly motivated Customer Service and Operations Manager to join their team.
Duties and Responsibilities
- To ensure the full implementation of the Customer Services strategy across the business.
- To ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and Company objectives.
- Develop, implement and / or manage the organizations customer service policies, procedures,
standards, and strategies Comply with and maintain knowledge