Vacant Position: Real Time Analyst
Job Summary: In a call center, an RTA is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Key Skills and Competencies:
- Minimum 6 Months of call center experience, prior Workforce experience preferred
- Knowledge of contact center