Position: Product Specialist – MFS
Reporting to: Product & Operations Manager – Mobile Financial Services (MFS)
Department: Mobile Financial Services.
Role Purpose: Reporting to the Product and Operations Manager the role will be responsible for managing manage day to day escalation issues while ensuring SLA achievement and delivery of quality service at all times.
Responsible for continued monitoring of the product and service portfolio, system performance and overall user experience, making necessary technical and operational improvements.
Key Duties and Responsibilities
- Creation of Agents and merchants onto