Job Title: Front Office Receptionist

Industry: Hospitality

Location: Nairobi

Gross Salary: Kshs 20k - 38k

Saggy Suites is looking to hire an efficient Front office Receptionist tasked with registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Key Responsibilities

• Assist in bookings and reservation online and walk ins
• Perform all check-in and check-out tasks.
• Register guests by collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms and them take them on tours of the facility
• Provide information about our available rooms, rates, and amenities.
• Respond to clients complaints in a timely and professional manner.
• Liaise with our housekeeping staff and managers to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for customers such as tours and shuttle services
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Operate the switchboard.
• Attend all routes of room bookings, such as online, phone, and in person.
• Assist guests in storing valuables in the secure deposit box
• Liaise with other departments of the Apartments.
• Handle customers’ payments through M-Pesa, credit cards, and other modes of payment which may be communicated from time to time.

Skills & Qualifications

• A degree in Business Management or any relevant field.
• At least 3 years’ experience working as a Front Office Receptionist in hospitality.
• Knowledge of managing social media is an added advantage.
• Efficient management of bookings.
• Basic computer skills.
• Good Customer service skills.
• Good interpersonal skills.
• Excellent communication and organizational skills.
• Ability to multi-task.
• Good crisis management skills

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Hospitality) to recruit@saggysuites.com on or before 30th September 2023.