Operation Manager – Service Industry

at Brites Management Services Ltd (view profile)
Published February 9, 2024
Expires March 1, 2024
Location Nairobi, Nairobi County, Kenya
Category Business Administration  
Job Type Full-time  

Description

JOB TITLE: OPERATION MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: SERVICE

SALARY: KSH 40,000 – 50,000

JOB LOCATION: NAIROBI

Duties and Responsibilities

  • Line management of all employees in Kenya; their performance and development
  • Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions for agent services
  • End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
  • Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a / o health & safety and admin controls
  • Ensuring that all assets and equipment are kept in excellent condition
  • Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
  • Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
  • Actively leading and/or supporting expansion across the rest of the country
  • Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
  • Analyzing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business
  • Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
  • Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

Key job qualifications, skills and requirement

  • Minimum 3 years of experience in various operational management roles
  • Strong organizational and logistic skills in leadership positions in organizations
  • Effective at managing and training / coaching middle managers and staff
  • Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
  • Good working knowledge & experience in the majority of the following areas :
    • Logistics / resupply
    • Cost management
    • Asset & fleet maintenance management
  • Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
  • Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
  • Passion for positive impact and wildlife tourism as well as community development
  • Minimum degree or diploma
  • Strong verbal and written communication skills and ability to structure and present work plans and ideas
  • Independent getting things done’ mentality; willing to work hard

HOW TO APPLY

If you meet the above qualifications, skills and experience send CV urgently to jobs@britesmanagement.com quoting the job title as the subject line in the mail

Interviews will be conducted on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.

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