Receptionist – Luxurious Hotel

at Corporate Staffing
Published May 26, 2023
Expires June 16, 2023
Location Nairobi, Nairobi County, Kenya
Category Business Administration  
Job Type Full-time  


Job Title: Receptionist

Industry: Hospitality

Location: Nairobi

Gross Salary: Ksh 30k - 40k

Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.

Duties and Responsibilities

  • Receiving and signing in guests, and providing them with the required information on products and services.
  • Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.
  • Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.
  • Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.
  • Make and receive all telephone calls and provide callers with necessary information and assistance.
  • Upsell hotel amenities and services to guests.
  • Monitor and control of stationaries, supplies, and other consumables in the section.
  • Support Library operations as and when required.
  • Function as a center of information for guests and staff.
  • Update the notice boards and the marketing screens.
  • Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.
  • Make purchasing and store requisitions for the department.
  • Ensure the front desk is always clean and tidy.

Key Qualifications

  • A Degree/Diploma in Business Management
  • Must have at least 3 years’ customer service experience in a busy environment
  • Excellent Communication skills
  • Innovative and solutions oriente
  • Honest and with strong integrity
  • Ambitious, connector and a go-getter
  • Intelligent, quick learner and quick thinker
  • Good Customer service skills

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Receptionist – Hospitality ) to before 31st May 2023.