Sales Account Manager

at Corporate Staffing
Published July 3, 2024
Expires July 18, 2024
Location Nairobi, Nairobi County, Kenya
Category Sales & Marketing  
Job Type Full-time  


Job Title: Sales Account Manager

Industry: IT

Location: Nairobi

Gross Salary: Kshs 50,000 – 70,000 + Commissions

Our client, a technology-based communications company, is seeking to hire an Account Manager who will be responsible for managing and nurturing client relationships while contributing to the growth and success of the company.

Your primary responsibility will be to build strong, long-lasting relationships with new and existing clients and to identify opportunities for upselling, cross-selling, and providing exceptional customer service.

Key Responsibilities:

  • Build and maintain strong relationships with existing clients.
  • Act as the primary point of contact for clients and address their inquiries and concerns promptly and professionally.
  • Identify new business opportunities and work towards expanding the client base.
  • Develop and execute sales strategies to meet or exceed sales targets.
  • Prepare and deliver sales presentations to prospective clients.
  • Negotiate contracts and agreements to maximize profit.
  • Understand each client’s unique needs and requirements.
  • Work closely with technical and support teams to ensure clients’ services are delivered as promised.
  • Manage and monitor service delivery and escalate any issues to ensure client satisfaction.
  • Stay updated on industry trends, market conditions, and competitive offerings.
  • Provide market intelligence to the management team for informed decision-making.
  • Maintain accurate and up-to-date records of client interactions and transactions.
  • Prepare regular reports on sales activities, revenue, and client feedback.
  • Customer Support and Issue Resolution:
  • Assist clients in resolving service-related issues and coordinate with technical support teams to ensure prompt resolution.
  • Follow up with clients to ensure their satisfaction and address any concerns.
  • Any other duties as requested by management.

Key Qualifications:

  • Bachelor’s degree in Business, Information Technology, or related field.
  • Minimum of 5 years of experience in account management, sales, or business development in the technology sector or consultancy.
  • B2B Sales experience
  • Strong understanding of network technology and solutions.
  • Proven track record of meeting or exceeding sales targets.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Technologically savvy.
  • Ability to build and maintain strong client relationships.

NB: Candidates above 32 years are encouraged to apply

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Sales Account Manager - IT) to before 16th July 2024.

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