Career Opportunity: Sales & Inventory Officer - Nairobi

Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes.

Our client seeks to recruit for a Sales & Inventory Officer.

Job Summary: The Sales & Inventory Officer is responsible for generating and supporting sales while maintaining disciplined inventory, customer, order and sales records and ensuring smooth fulfilment from enquiry through delivery.

Key Accountabilities

Sales & Customer Acquisition

• Respond promptly to customer enquiries through walk-ins, phone, WhatsApp, email and social media.
• Understand customer needs and recommend suitable bicycles, accessories, spare parts and services.
• Prepare accurate quotations and follow up outstanding quotations.
• Maintain a customer and sales pipeline.
• Identify repeat-sales, servicing, accessories and referral opportunities.
• Support promotions, exhibitions and other sales campaigns.

Order & Sales Administration

• Capture confirmed orders accurately.
• Confirm stock availability before committing delivery timelines.
• Coordinate invoicing and payment confirmation with Finance.
• Track orders from confirmation to delivery or collection.
• Maintain complete customer and sales documentation.

Inventory Management

• Maintain accurate stock records in Zoho Inventory or the approved system.
• Record receipts, transfers, sales, returns, adjustments and dispatches promptly.
• Conduct cycle counts and support physical stock takes.
• Monitor minimum/maximum stock levels and raise replenishment alerts.
• Investigate physical-versus-system discrepancies.
• Identify and document damaged, returned or defective stock.

Product Knowledge

• Maintain current knowledge of bicycle models, sizes, specifications, accessories and spare parts.
• Understand basic component compatibility.
• Refer complex technical questions to the Workshop Officer.

After-Sales Service

• Follow up customers after purchase where appropriate.
• Coordinate warranty/service matters with the workshop.
• Record complaints and follow them through to resolution.

Reporting

• Prepare daily and weekly sales updates.
• Report quotations, conversion rates, sales, pending orders and follow-ups.
• Report stock-outs, slow-moving items and discrepancies.

Key Performance Indicators (KPIs)

• Monthly sales revenue/target achievement.
• Quotation-to-sale conversion.
• Customer response and follow-up time.
• Order accuracy and fulfilment rate.
• Inventory record accuracy.
• Stock discrepancy rate.
• Customer satisfaction and complaint closure.
• Reporting accuracy.

Key Requirements

• Diploma or Bachelor's degree in Sales & Marketing, Business Administration, Supply Chain, Inventory Management or related field.
• 3-5 years' experience in sales, retail, inventory, stock administration or similar.
• Strong computer skills, especially Excel/Google Sheets.
• Experience with Zoho Inventory, POS or ERP systems is an advantage.
• Experience selling bicycles, technical products, automotive products or sporting goods is an advantage.
• Customer-focused selling.
• Commercial awareness and target orientation.
• Strong follow-up discipline.
• Numerical accuracy and attention to detail.
• Communication and negotiation.
• Data and reporting ability.
• Integrity and stock accountability.

How to apply

Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “Sales & Inventory Officer” by COB 11th September 2026.

Due to the urgency, application will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Rayhun HR Consulting Ltd is a proud equal opportunity employer and does not discriminate the applicants on any basis.