Purpose of the job

To directly manage, lead, control and monitor all filling station staff and activities at the station in order to deliver a high quality services to customer and maintain high quality safety and healthy working environment.

The job holder report to the Chief Operating Officer.

Responsibilities

• Has an overall responsibility to ensure the assigned petrol station meets high standards of customer service, proper cash and stocks management procedures are strictly adhered to, all while delivering service in compliance to statutory requirements and strict observance to quality and safety standards.

Main tasks

• Assess and develop customer services skills within team of staff.
• Provide constructive feedback to team with the aim of ensuring continuous improvement.
• Manage and carry out receiving and dispatch procedures correctly in line with company policy and safety guidelines.
• Ensure all staff maintain safety critical competence, carrying out regular assessments and keeping accurate records.
• Ensure that customers are provided with accurate information on various lubes and fuel products that meet their requirements together with the correct and timely assistance.
• Carry out staff attendance tracking, duty rosters and performance management in liaison with the account manager.
• Ensure the correct pump prices are displayed accordingly.
• Carry out team/town hall briefings from time to time to ensure continuous improvement.
• Monitor CCTV where required and carry out security checks in line with current risk levels and occurrences at the forecourt and the entire premises. .
• Manage stores, fuel supplies, uniform and stationery, ensuring sufficient stock is ordered, waste is avoided and accurate records are maintained for all transactions.
• Report all defects arising at the station e.g on pumps, compressors and generators etc according to the fault reporting procedures
• Ensure all uniform, name badge, safety shoes and personal protective equipment provided is worn as required.
• Any other duties commensurate with the grade and post and as required.

Experience and Knowledge required for the job  

• Experience of a customer service environment
• Experience of a retail environment and oil gas and petroleum industry.
• Experience of managing other staff would be an advantage.

Person Specification 

Customer focused, efficient, and  flexible, good communication skills-written and verbal, able to use own initiative when appropriate, high standard of personal presentation, able to motivate others, leadership skills numerate and literate, honesty, computer literate and able to learn legislation on learn legislation within the industry.

Academic Qualifications Bachelor’s Degree or Diploma in Business related field or industry related course from recognized institution.

Work experience required.

Minimum of 2 years relevant working experience

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com on or before 18/09/2024.

Kindly indicate the job title in the subject line:   STATION MANAGER.

(Only shortlisted candidates will be contacted.)