Underwriting Officer – Health Insurance

at GA Insurance Limited (view profile)
Published May 14, 2024
Expires May 26, 2024
Location Nairobi, Nairobi County, Kenya
Category Banking and Insurance  
Job Type Full-time  


Underwriting Officer - Health Insurance

Reports to: Underwriting & Retention Manager

Department: Health Division

Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Company’s customer service manual.

Duties and Responsibilities:

  • Prepare and share renewal invitations to clients based on the stipulated Turn Around Time (TATs).
  • Ensure renewal retention of 85% and organic growth targets are met.
  • Participate in renewal negotiations, attend client renewal meetings and discussions based on the performance of the scheme to rene
  • Follow-up on premium payments based on the debit/ credit notes raised and shared with the clie
  • Liaise with credit control to ensure acceptable levels of debt as defined by the Company manua
  • Undertake debt collection in line with the Company’s credit control policy.
  • Verify premium payment documents including ensuring obtaining necessary approvals from the Head of department and submitting the documents to the accounts team for financing to be effected acc
  • Undertake reconciliation of smart membership to ensure the invoices shared are as per GA active member list.
  • Ensure reconciliation of smart cards to ascertain what is billed is as per GA records and ensure that member details are as per instructions received from the client/ intermedia
  • Maintain and observe guidelines as stipulated in the health procedural manua
  • Ensure compliance with Company procedures and insurance regulatory guidelines on underwriting.
  • Process member cards for clients within stipulated TAT’s.
  • Update membership listing to all providers.
  • Ensure proper filing client documentation in compliance with the procedural manual.
  • Respond to incoming calls, letters, emails from clients/ intermediaries on health covers/coverage within set TAT’s and attend to walk in clients promptly and professionall
  • Participate in member education/ training on policy terms for our clie
  • Prepare quarterly and ad hoc reports on quarterly basis for discussion with client/ intermediary.
  • Respond to audit queries to ensure the Company achieves a good score on audit/ risk and all issues are re
  • Provide quotations as per underwriting guidelines and authority limits.

Academic and Professional Qualifications

  • Bachelor’s degree in Business Administration, Finance, or a related field.
  • Professional qualification in Diploma in Insurance (AIIK) or an equivalent professional qualification is an added advantage.


  • At least 3 years of experience in a similar role and industry.


Technical Competencies

  • Proficiency in MS Package
  • Experience in underwriting methodology and provision of health insurance services
  • Knowledge of insurance industry and concepts
  • Knowledge of insurance regulatory requirements
  • Knowledge of risk and audit compliance requirements in health insurance services management
  • Knowledge of emerging trends and procedures in health insurance services management
  • Demonstrated experience in report writing within underwriting.

Behavioral Competencies

  • Strong customer service.
  • Strong analytical and problem-solving skills.
  • Results driven and action oriented.
  • Strong interpersonal skills.
  • Collaborative team player.
  • Keen to detail and strong presentation skills.
  • Agile mindset with demonstrated ability to manage tasks with competing deadlines.
  • High degree of emotional intelligence, integrity, trust and dependability.
  • Ability to work independently as well as part of a team.

Application Procedure:

If you meet the above minimum requirements, send your C.V to careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 24th May 2024.

Only shortlisted candidates will be contacted.

Drop files here browse files ...