Tag: Call Centre and BPO Jobs

Account Supervisor Job in Kenya

Position: Account Supervisor
Reporting to: Service delivery Manager
Supervises: Team Leaders
Position Summary: The Account supervisor is responsible of evaluating, monitoring and developing overall Team Leader’s and Agents’ performance and ensuring the efficient day-to-day running of account operations. 
The Team Leader Supervisor will also be responsible for coordinating the day to day Operational activities within the contact center.


Duties and Responsibilities:
  • Plan, monitor and evaluate the teams’ daily performance and where applicable, take corrective action

BPO Company Assistant Managers Jobs in Kenya

Asterisks Solutions Ltd is a BPO company offering customer care services to Health Organizations, we currently have below positions to fill;

Assistant Manager on Duty

Job Description

  • Candidate current designation must be of Assistant Manager Level
  • Ability to manage Account independently and maintain a strong relationship with clients on relevant operational topics (quality, readiness, support model, change management, staffing, hiring & Training, forecasting etc.)
  • Very Strong Operational skills for managing a team of 50 plus
  • Ensuring that the team is

Latest Jobs in Kenya @ www.jobsinkenya.co.ke on November 15th 2016


Online Travel Company Centre Supervisor / Quality Assurance Job in Nairobi, Kenya

Our client, a leading online travel company in Africa is urgently seeking to recruit Centre Supervisor / Quality Assurance to join their team.
Location: Nairobi, Kenya
Centre Supervisor
  • Sourcing products and destinations to meet consumer demands.
  • Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
  • Dealing with customer