- Plan, monitor and evaluate the teams’ daily performance and where applicable, take corrective action
Tag: Call Centre and BPO Jobs
Position: Account Supervisor
Reporting to: Service delivery Manager
Supervises: Team Leaders
Position Summary: The Account supervisor is responsible of evaluating, monitoring and developing overall Team Leader’s and Agents’ performance and ensuring the efficient day-to-day running of account operations.
The Team Leader Supervisor will also be responsible for coordinating the day to day Operational activities within the contact center.
Duties and Responsibilities:
Asterisks Solutions Ltd is a BPO company offering customer care services to Health Organizations, we currently have below positions to fill;
Assistant Manager on Duty
- Candidate current designation must be of Assistant Manager Level
- Ability to manage Account independently and maintain a strong relationship with clients on relevant operational topics (quality, readiness, support model, change management, staffing, hiring & Training, forecasting etc.)
- Very Strong Operational skills for managing a team of 50 plus
- Ensuring that the team is
Rapporteurs Needed for an Upcoming Conference on November 24-25, 2016…
Our client, a leading online travel company in Africa is urgently seeking to recruit Centre Supervisor / Quality Assurance to join their team.
Location: Nairobi, Kenya
- Sourcing products and destinations to meet consumer demands.
- Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Dealing with customer