Tag: Call Centre and BPO Jobs

Account Supervisor Job in Kenya

Position: Account Supervisor
 
Reporting to: Service delivery Manager
 
Supervises: Team Leaders
 
Position Summary: The Account supervisor is responsible of evaluating, monitoring and developing overall Team Leader’s and Agents’ performance and ensuring the efficient day-to-day running of account operations. 
The Team Leader Supervisor will also be responsible for coordinating the day to day Operational activities within the contact center.
 

 

Duties and Responsibilities:
  • Plan, monitor and evaluate the teams’ daily performance and where applicable, take corrective action to ensuring the teams meet daily key contact center performance

BPO Company Assistant Managers Jobs in Kenya

Asterisks Solutions Ltd is a BPO company offering customer care services to Health Organizations, we currently have below positions to fill;

Assistant Manager on Duty

Job Description

  • Candidate current designation must be of Assistant Manager Level
  • Ability to manage Account independently and maintain a strong relationship with clients on relevant operational topics (quality, readiness, support model, change management, staffing, hiring & Training, forecasting etc.)
  • Very Strong Operational skills for managing a team of 50 plus
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service

Latest Jobs in Kenya @ www.jobsinkenya.co.ke on November 15th 2016

Online Travel Company Centre Supervisor / Quality Assurance Job in Nairobi, Kenya

Our client, a leading online travel company in Africa is urgently seeking to recruit Centre Supervisor / Quality Assurance to join their team.
 
Location: Nairobi, Kenya
 
Responsibilities;
 
Centre Supervisor
  • Sourcing products and destinations to meet consumer demands.
  • Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
  • Dealing with customer enquiries and aiming to meet their expectations.
  • Constantly motivating the