Tag: Customer Service

Jamii Bora Bank Relationship Manager Job in Kenya

Jamii Bora Bank

Job Title: Relationship Manager
 

Reports To: Team Leader, Trade Finance

Core Value Behaviors

Teamwork: ”We work together to make Jamii Bora better”
 

Innovation: “We are driven by creativity, innovation and continuous improvement”
 
Professionalism: “We are qualified, skilled and committed to serve our customers”
 
Integrity: “How we do business is as important as the business we do so we do the right thing always”

Wanda Organic Customer Care Officer / Telesales Job in Kenya

Wanda Organic
In efforts to build capacity and prepare for the scale-up phase Wanda is recruiting for the following position:

Job Title: Customer Care Officer / Telesales 

Reports To: Customer Care Supervisor 
 
Function: Commercial Services

Responsible for: Customer
support in understanding the products and identify solutions to fit
their needs, generating sales and renewals, whilst continuing to achieve
customer satisfaction levels.

 

Across Africa smallholder families are struggling to

M-KOPA Solar Head of Customer Research Job in Nairobi, Kenya

M-KOPA is seeking:
 
Position Title: Head of Customer Research
 
Location: Nairobi
 
Reporting to: Chief Customer Care Officer
Who We Are: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers.  
 
Since its commercial launch in October 2012, M-KOPA has connected more than 400,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes

Customer Service Assistant Job in Kenya

Customer Service Assistant
 
Key Responsibilities
  • Gather customer’s information and determine the issue by evaluating and analyzing the problem
  • Offer information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
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