Location: Nairobi

Our client, a premier safari company operating in the tourism industry and has facilities in Kenya that offer unique holiday experiences is in search of an experienced Reservations Team Leader.

JOB PURPOSE

As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.

KEY DUTIES AND RESPONSIBILITIES

• Check availability and appropriately respond to guest inquiries via phone or email.
• Load bookings accurately in the system as per agreed prices and maintain customer files.
• Prepare and send invoices within required timelines.
• Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.
• Support team members and provide solutions to queries.
• Define objectives, monitor team progress, and support in identifying Reservations team training needs.
• Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.
• Promote upselling and maximize revenue.
• Track emails and ensure timely responses.
• Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.
• Coordinate support needed to sales and operations department for better cohesion.

EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in the hospitality industry.
• Proven experience in reservations management, preferably in the hospitality industry.
• Strong leadership, communication, and organizational skills.
• Proficiency in reservation management systems.
• Customer-focused with attention to detail.
• Knowledge of industry standards and procedures.
• Knowledge of revenue management principles preferred.

To apply, kindly submit your application on our Applicant Tracking System (ATS) at ats.flexi-personnel.com under the RESERVATIONS TEAM LEADER job posting by 12th May 2024.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.