Position Summary:

As a front office agent, you will be the first point of contact for guests arriving at the hotel. You will assist guests with check-in and check-out procedures, answer inquiries, and provide information about hotel services and amenities.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in procedures.
• Answer phone calls and respond to inquiries.
• Handle guest requests and complaints in a professional manner.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and maintain guest accounts.

Qualifications and Skills:

• Trained and certified by Utalii College Preferred.
• Previous experience as a front office agent or similar role in a hotel. (4-Star hotel environment)
• Excellent customer service and communication skills.
• Proficiency in hotel management software, such as Opera PMS.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours, including nights, weekends, and holidays.

How to Apply:

Please submit your resume and cover letter to hr@kingfishernest.com with the subject line “Front Office Agent Application - [Your Name e.g James]”.