Training Reservations Officer

Location: Tala Road, Runda, Off Kiambu Road.

Job type: Fulltime

Indepth Research Institute is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success.

Job Summary

We are seeking a detail-oriented and organized Training Reservations Officer to facilitate the smooth operation of our training programs.

This role involves coordinating with clients, handling inquiries from clients over the weekend, processing clients' bookings, and ensuring smooth logistics for training sessions ensuring a seamless experience for participants.

The ideal candidate will possess excellent communication skills, have a customer-oriented approach, and be proficient in managing reservation systems.

Responsibilities:

1. Coordinate with agents in training locations to manage all logistical aspects, including airport transfers.
2. Manage the opening and closing procedures of training events.
3. Follow up with clients to confirm safe arrivals and departures, guiding suitable and secure accommodation options.
4. Ensure the welfare of clients upon arrival.
5. Assist clients with ticketing and offer visa support as required.
6. Booking Management:
7. Client Communication:
8. Logistics Coordination:
9. Customer Service:

Qualifications and Experience.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in a similar role, preferably in the training or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in using reservation management software and MS Office applications.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

How to Apply:

Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday, 19th April 2023.

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